ScreenCandy

ScreenCandy Support

Let’s get you to the good bit.

Clear guides for your next recording, edit or share.

20 guides

Start here

Make your first video

Record a short test, check it, and use the Mac app to finish it.

Recording

Choose what to record in your browser

Pick a tab, window or screen, then check the picture before you start.

Recording

Record your voice and shared sound

Check your microphone, test sound from a tab or app, and fix missing sound.

Recording

Record your screen and camera on a Mac

Show yourself beside the task, check access, and test both pictures before recording.

Recording

Pause, finish and check a browser recording

Pause between steps, finish the take, and keep a copy you have checked.

Start here

Open a video you already have

Use the Mac app to edit a recording, or save a finished file online.

Editing & captions

Correct written words or cut speech

Learn which edits change text and which remove part of your video.

Editing & captions

Check Auto Polish and restore your original

Watch the proposed changes, keep what helps, or return to your starting edit.

Editing & captions

Check subtitles and save SRT or VTT files

Keep the words in time with your edit, then save matching subtitle files.

Editing & captions

Make your video look good and stay clear

Use picture and layout tools to help viewers follow the task.

Saving & sharing

Save and check a finished MP4 video

Save your Mac edit as a video file, then check it outside the editor.

Saving & sharing

Is your video on this device or saved online?

Learn what each saved copy means and when an online save is complete.

Saving & sharing

Save a finished video online

Save a private copy, check that it plays, and keep your local file.

Saving & sharing

Make a viewing link or stop sharing

Share a finished video, choose when the link ends, and stop future access.

Account & troubleshooting

Check storage and beta plan limits

See how much space is left and understand why saving may be blocked.

Account & troubleshooting

Sign in, confirm your email or reset your password

Get into your account and deal with a missing or expired email link.

Account & troubleshooting

Find a missing or interrupted recording

Check local takes and online saves, and keep any recovery copy before removing it.

Account & troubleshooting

Fix recording, saving or playback problems

Pick the right next step for a browser error, failed save or video that will not play.

Start here

Keep private details out of your recording

Check what viewers could see or hear before you record, save online or share.

Account & troubleshooting

Contact the development team

Send a clear, safe email about a problem, access question or idea.