Talk to the development team
Help us make your next video better.
Need help, found a bug or have an idea? Email the ScreenCandy development team at hello@screencandy.online. A clear example helps us understand the problem.
Talk to the development team.
Found a bug, have a suggestion or need a hand? Send us a note.
Email the dev teamTell us what happened.
Say what you tried to do and where you got stuck. Tell us whether you used the Mac app or browser. Your device, browser and app version can also help.
- What did you expect to happen?
- What happened instead? Include any error words you can safely share.
- Can you repeat it? Tell us the steps.
Show us the task behind your idea.
Tell us what you record and who watches it. Explain which step takes too much work today. A real example helps the team understand your request.
Ask about access or plans.
Email us about your beta access, online saving or future plans. We will share prices and plan limits before paid launch.
Keep your first message simple.
Leave out passwords, secret keys, private recordings and other sensitive details. Describe the problem first. The team can then decide what else they need to help. Use the same email address for privacy questions.