Sign in, confirm your email or reset your password

Start with the right email

Open app.screencandy.online and choose sign-in or account creation. Check your email address, especially if you use several accounts. New accounts must confirm their email before signing in.

A library may look different if you use another account. Account access and a plan for online saving are separate. Fix sign-in first if you cannot reach your account.

Confirm a new account

Follow the instructions shown after you create an account.

1. Check the inbox for the email address you entered.
2. Check junk or spam folders if the message is missing.
3. Open the confirmation email in the same browser you used before.
4. Return to the app to sign in.
5. Use the resend option if you need a new message.
6. Wait for the shown delay before asking for another email.

Reset a forgotten password

Enter your email on the sign-in form. Then use Forgot password? The app uses a neutral reply about sending email.

That reply does not confirm whether an account exists. Open the newest reset message in the same browser. Set your new password on the recovery screen.

If the link fails, request a new email and start that flow again. Never paste a reset link into a support message.

If sign-in still fails

Check for a wrong email or an old saved password. Check whether you still need to confirm your account. Keep recordings and source files while you look into it.

Do not clear browser data as your first step. That can remove local takes and unfinished saves. Email the team if you still cannot sign in.

Say where the process stopped and quote safe error text. Do not send a password, email code, reset link or sign-in details.